I have recommended that this training should be conducted for other departments that deal with our customers. Excellent course to attend.
'I liked practical case studies'
'Thank you for giving us a chance to ask questions. The whole course was run in nice climate between trainers and delegates'
'I liked the information about human behaviour and how they react in different situation. I am happy with the course'
'Prisoners Dilemma case study is really amazing. The course opens your mind, and we can improve our day to day work. Now we know better our skills and how to use them. We will be able to organize our negotiation agenda better knowing what are our objectives and negotiate to reach them'
'The best thing about this course is that I've learned a lot about methods and tactics'
'The course was productive, constructive, and explanatory. Not a lot of stress that favours listening'
'No stress, good way of bringing the info to us. Thanks'
'Negotiation tactics - good tool'