Privacy Policy
The Negotiation Experts (“we”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
We acknowledge and agree that any personal data of yours we handle will be processed in accordance with all applicable data protection laws in force from time to time. Currently, the UK’s Data Protection Act 2018 and GDPR after it became EU law on 25 May 2018.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed sent via our Contact Us page.
Our principles
The Negotiation Experts will:
- Process personal data fairly and lawfully.
- Process personal data only where this is strictly necessary for legal and regulatory purposes, or legitimate organizational purposes.
- Ensure that personal data is only used for the purposes that it was originally obtained, or for other compatible purposes.
- Ensure that personal data is relevant and not excessive concerning the purposes for which it is processed.
- Ensure that personal data is accurate and, where necessary and practical, kept up to date.
- Ensure that personal data is only retained for the period required to meet the organization’s reasonable requirements.
- Provide clear information to natural persons about how their personal data will be used and by whom.
- Ensure that personal data is processed in accordance with the rights of data subjects:
- access to personal data
- right to erasure
- right to restriction of processing of personal data
- objecting to adverse automatic decisions
- compensation for breaches of statutory obligations
- right to data portability.
- Adopt appropriate technical and organizational measures against unauthorized or unlawful processing of personal data, and accidental loss or destruction of, or damage to, personal data.
- Ensure that personal data is only transferred outside the European Economic Area to countries that ensure an adequate level of protection.
Information we may collect from you
Upon registering for our products or services, we may receive and process the following data about you, specifically your:
- full name
- email address
- gender
- telephone number
- job title
- other information about your job role e.g. department or function
- video footage of the recording of our online facilitator-led classes
- postal address (street, city, state/province, postcode, country)
How we use your data
We use the data we collect solely to provide the services for which we are contracted to provide for any given client. This includes:
- to provide you with a personalized training experience
- to collect and record payment
- website analytics data used to evaluate and improve the performance of our sites
- to provide you with the negotiation simulation game experience
- to notify you about changes to our service that may affect you
- to contact you to provide updates relating to your scheduled course
- video recording of our online facilitator-led training courses
- video recordings of the group negotiation sessions from our classroom-delivered courses
We use Microsoft Clarity to understand how users interact with our website through behavioural metrics, heatmaps, and session replay. This helps us improve our website, services, and user experience. For more information about how Microsoft collects and uses data, please see the Microsoft Privacy Statement.
We may share your personal information with the following parties:
- Physical venues where we hold our classroom training events so that we can meet our contractual obligations to you.
- Negotiation Experts or consultants we engage to provide our services.
- Administrative and technical staff on our team.
We use the following third-party processors who may receive personal data in the course of providing their services:
- Stripe – payment processing. When you purchase a course, your payment details are handled by Stripe, Inc. See stripe.com/privacy.
- HubSpot – marketing analytics and CRM. HubSpot may collect behavioural data via cookies when you visit our website. See legal.hubspot.com/privacy-policy.
- Microsoft Clarity – website behaviour analytics, including heatmaps and session recordings. See microsoft.com/privacy/privacystatement.
- IPinfo – IP address enrichment (ISP/ASN data). See section “IP Addresses” above.
We do not:
- Send you marketing emails unless you have opted in to receive such communications from us.
- Sell your data to any third party.
IP addresses
We may collect information about your computer, including your IP address, operating system, and browser type, for system administration, service improvement, analytics, and to support our negotiation simulation games.
Location data (MaxMind GeoLite2)
To understand the approximate geographic location associated with an IP address (country, region, city, timezone), we use the MaxMind GeoLite2 database. This database is stored locally on our servers — your IP address is not transmitted to MaxMind or any third party for this purpose.
Network provider data (IPinfo Lite)
We also use the IPinfo Lite service to identify your internet service provider (ISP), organisation name, and autonomous system number (ASN). For this purpose only, your IP address is sent to IPinfo’s servers once per browser session, and the result is cached for up to 6 hours. IPinfo acts as a data processor on our behalf. For more information, see ipinfo.io/privacy.
Location and network data derived from your IP address may be stored alongside form submissions, course bookings, newsletter subscriptions, article ratings, webinar link clicks, and comments. This information is used for internal analytics, traffic analysis, and fraud prevention. It is not used to directly identify individual users.
Cookies
Our site may use cookies to distinguish you from other users of our websites. This helps us to provide you with a positive experience on our websites and allows us to identify opportunities to improve our sites.
This cookie policy sets out the terms between you and us under which cookies are used on our websites negotiations.com and negsim.com (“our sites”). This cookie policy applies to all users of, and visitors to, our sites.
Specifically, our sites use cookies to manage your session, including keeping you logged in securely and storing your specific user preferences. No other cookies will be used on our sites. You may be asked to consent to the use of these cookies to use our site, as it requires the use of such cookies to function correctly. If you do not consent to the use of these cookies, you should not use our sites.
In addition to session management cookies, our website uses third-party cookies placed by the following services:
- HubSpot – to track marketing interactions and website behaviour for analytics purposes
- Microsoft Clarity – to record session replays and generate heatmaps for usability analysis
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of this website.
Legal bases for processing
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal basis depends on the Services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you with our services, provide customer support and personalized features, and protect the safety and security of our services.
- You give us consent to do so for a specific purpose.
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
Where we store your personal data
The data that we collect from you is stored in data centers located in Canada.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, in accordance with applicable law. Our general retention periods are as follows:
- Course booking and payment records — 10 years from the date of the course
- Contact and enquiry form submissions — 2 years from the date of submission
- Newsletter subscription records (incl. consent and opt-out) — duration of subscription, plus 2 years after unsubscription
- Website analytics and behavioural data (IP, location, webinar clicks, ratings) — 12 months from collection
- Comment metadata (location data) — 12 months from the date of posting
After the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be attributed to an individual.
Disclosure of your information
We may disclose your personal information to responsible people from your company who request it unless we have made a written promise to keep your responses to our questions confidential. In this case, you will be contacted first to seek your permission.
We may disclose your personal information to third parties:
- In the event that we sell any business or assets, in which case we may disclose your personal data to the buyer of such business or assets.
- If we are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our license and other agreements; or to protect the rights, property, or safety of The Negotiation Experts, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
In the event of any of the above, we will make all reasonable efforts to notify all individuals concerned.
Your rights
From 25 May 2018, a regulation (GDPR) written into EU and UK law and the Data Protection Bill, requires us to gain your explicit consent to receive marketing communications from us. When registering on any of our sites, you will be asked if you would like to opt-in to our marketing communications. We do not send any marketing communication to people who do not opt in.
Under data protection regulation, data subjects have a number of specific rights over the personal data which relates to them when held by or on behalf of The Negotiation Experts and its subsidiaries. This includes data held by both data processors and data controllers.
The Subject Access Request (SAR) process exists to enable data subjects to exercise their rights in a timely and informed manner. To submit such a request, use the form on our Contact Us page.
Where we are using your information because we or a third party (typically your employer) have a legitimate interest to do so, you have the right to object to that use.
You have the right to request a copy of the personal information about you that we hold.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this privacy policy may also be superseded by provisions or notices published elsewhere on our site.
This privacy statement was last updated on 11 August 2026.
