Updated: 4 Aug 2017
Resolving Interpersonal Conflicts
Resolving interpersonal conflicts in the workplace is a healing process.If not immediately addressed it can have a negative impact on both morale and productivity.
The Heart and Mind of the Negotiator (book review)
Emotions vs. Thoughts - a perennial question facing negotiators is put under an expert's microscope and examined from many perspectives. Includes tests and examples.
The Real Negotiation Problem Issue
This case study shows how two parties can find a successful negotiation resolution by tackling the issues in a creative and mutually beneficial manner.